Software Design Student
Summary of Qualifications
- 10+ years of customer service experience, demonstrating exceptional critical thinking skills, self managing, quick learning and exemplifying leadership skills
- Ability to prioritize tasks, use multiple screens, operate multi line phone, and efficiently enter and update data
- Strong conflict resolution skills, quick and adaptable learner, and developed communication and active listening skills
- Certifications in Linux, Python and Web Development
PORTFOLIO
https://dnieto47.wixsite.com/danyella-s-technical
EDUCATION
DeVry University – Dallas, TX
B.S Degree in Software Development – In Process
Specialization: Software Design and Programming
expected graduation August 2025
GPA 3.45
SKILLS
Linux | Python | HTML | CSS | JavaScript | Customer Service | MS Office (Word, Excel, PowerPoint) | Organization Skills |Sales | Data Entry | Time Management |
Scheduling | Attention to Detail
PROFESSIONAL EXPERIENCE
Clearfork Academy Cleburne, TX
Shift Manager – 2nd shift February 2024 – Current
- Run reports to track over time, admissions, supervisions, and any increased precautions
- Manage and delegate duties to second shift Behavioral Health Tech’s
- Ensure that all daily tasks are getting completed and that all daily activities adhere to the set schedule
- conduct one to one supervisions with my team members and issuing disciplinary action as needed
- Creating, conducting and documenting team activities and shift meetings
- Recognized as the exemplification of our Excellence core value
- Resolve conflicts ranging from client to staff conflicts
- evaluating shift efficiency and adjusting or implementing change as needed
Rick Smith StateFarm Cedar Hill, TX
Front Office Assistant June 2023 – February 2024
- Create and maintain service tasks through CMS
- Take inbound and make outbound calls assisting clients and doing research as needed to provide thorough and correct answers and solutions
- Submit and process changes and ensure issuance is completed as planned
- Troubleshoot through tasks created
- Create and maintain excellent relationships with clients to retain business
MedExpress Waxahachie, TX
Front Office Assistant June 2022 – June 2023
- Open and close the clinic, locking and unlocking the doors, and maintaining a clean waiting area
- Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and registering them
- Answer multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks
- Data entry and demographic and insurance verification using critical thinking and problem solving skills to resolve issues
- Discharge patients, ensure they had satisfactory visit and used problem solving skills to resolve issues
InVision Promotion Dallas, TX
Marketing Communications Coordinator December 2021 – May 2022
- Formed partnerships with companies in the Telecommunications industry developing new business and use critical thinking skills to help their business expand into new markets through door to door sales
- Worked collaboratively in team development as an account manager for new clients
- Mastered all client product knowledge in order to be able to answer any consumer inquiries and recommend any products and or services that may fit their needs
- Used data entry skills to close sales with select consumers and ensure that they are fully educated on all product and service benefits
- Maintained open lines of communication with leadership and management as well as other Customer Service Agents
- Participated in leadership development and assist in training newer Customer Service Agents
- Recognized as Rising Leader, Invited to participate in exclusive networking webinars, Selected to lead weekly motivational meeting
Navco Security Waxahachie, TX
Service Dispatch Coordinator March 2021 – December 2021
- Maintained quality service by enforcing quality and customer service standards; resolving any customer service problems using critical thinking and problem solving skills ; identifying trends; recommending process improvements
- Ensured that all SLA s are met utilizing critical thinking and problem solving and escalated to management as needed
- Scheduled return trips ensuring DNE is accurate and provide quotes for additional work as needed utilizing data entry skills
- Obtained updates on each of their calls and kept the customer informed about each call from the start of the call until the completion of the call
- Collaborated with Inventory Manager to complete yearly and quarterly subcontractor inventory reviews
- Retained highest service call completion rate
Discovery Point Retreat Waxahachie, TX
Recovery Coach July 2020 – March 2021
- Ensured the patient’s follow clinical schedule, making continuous rounds of the facility to ensure patient safety
- Led educational training and communicated effectively both orally and in writing
- Leveraged excellent problem solving skills and follow through
- Utilized data entry skills to input client and group therapy notes
- Selected to conduct skill enhancing group therapy
COPS Monitoring Lewisville, TX
Dispatcher October 2019 – October 2020
- Direct incoming emergency alarms and dispatched authorities (police, fire, EMS)
- Acted as a lifeline to customers in emergency
- Used critical thinking and problem solving skills to resolve client issues
- Took inbound calls and notated details of each call through data entry
- Recognized as most efficient dispatcher